Refund Policy

Delivery and Returns
 
Prestige Design & Workwear Ltd returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. 
 
Exchange 
 
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 28 days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes.
 
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery.
 
Prestige Design & Workwear Ltd will not be held responsible for items lost or damaged in transit.
 
All shipping back to Prestige Design & Workwear Ltd is paid for by the customer. We are unable to refund you postal fees.
 
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. 
 
If you are returning items for exchange please be aware that a second charge may apply. 
 
Non-Returnable 
 
For reasons of hygiene and public health, refunds/exchanges are not available for used Swimwear where the protective lining has been removed (this does not apply to faulty goods – faulty products will be exchanged like for like)
 
Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
 
All Embroidery and Printed products are also non returnable. Unless faulty where a replacement will be supplied upon agreement from Prestige Design & Workwear Ltd
 
Incorrect/Damaged Goods
 
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Prestige Design & Workwear Ltd immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.
 
Footwear
 
Prestige Design & Workwear Ltd will only accept unworn Footwear for a refund. If they become faulty please contact Prestige Design & Workwear Ltd